Refund Policy
Last updated: 31 July 2026
This Refund Policy applies to paid professional engagements with Scalable SaaS for Crypto Portfolio Desktop desk work, including OTC desk exposure monitoring, settlement tracking reviews, and broker desk onboarding. This website does not process payments; refunds relate to invoices paid under a written scope.
Eligibility
Refunds are available when:
- You cancel in writing before the kickoff session listed in the statement of work, or
- We cancel an engagement we cannot deliver, or
- A written scope expressly promises a deliverable we fail to provide after a reasonable cure period.
Timeframe to request
Send refund requests to contact@scalable-saas.digital within 14 days of the event giving rise to the request (cancellation confirmation or missed deliverable notice).
Full or partial refunds
- Full refund — Cancellation received at least 5 business days before kickoff, and no preparatory configuration work has started on your book.
- Partial refund — Cancellation inside 5 business days, or after kickoff when some sessions or configuration are complete. We retain a fair portion for work already performed (typically discovery hours and completed sessions) and refund the remainder.
- No refund — Work marked complete in the statement of work; no-shows for scheduled workshops without 48 hours’ notice; or change of mind after final handoff.
Non-refundable items
- Third-party costs you approved in writing (for example venue hire for an on-site workshop).
- Time already spent cleaning counterparty data when you later pause the engagement.
- Monthly retainer fees for periods already started (cancellable with 30 days’ notice for future periods).
Process
- Email contact@scalable-saas.digital with your engagement reference and reason.
- We confirm eligibility within 5 business days.
- Approved refunds are issued to the original payment method within 14 business days of approval.
Deposits
If a deposit was required to reserve workshop dates, it is credited toward the engagement fee. Deposits become non-refundable within 5 business days of the first reserved session unless we cancel.
Rescheduling
You may reschedule a workshop once at no charge with at least 48 hours’ notice. Later changes may incur a rescheduling fee stated in your scope.
No-shows
If your attendees miss a scheduled session without notice, that session is treated as delivered for refund purposes.
Work already started
Configuration of Crypto Portfolio Desktop against your book and completed trader sessions are billable even if you later decide not to continue optional retainers.
Contact for refunds
Scalable SaaS
166 Convensia-daero, Yeonsu-gu, Incheon 22004
Phone: +82 32-310-6500
Email: contact@scalable-saas.digital